The Regulator of Social Housing has downgraded Heylo Housing Registered Provider Limited to G4/V4 after finding serious failures in governance, financial viability and risk management. The regulator said the landlord’s structure left it unable to protect shared ownership homes, with around 3,500 homes now affected by the administration of two investment pods.
The Regulator of Social Housing has downgraded GreenSquareAccord Limited to G3/V3 after finding serious weaknesses in financial governance, risk management, information quality and internal controls. RSH said the landlord remains compliant with lender covenants, but its continued viability depends on significant disposals, cost reductions and transformation programmes.
The Regulator of Social Housing has updated its Tenant Satisfaction Measures FAQs to reflect the revised TSM Direction and related changes to the Transparency, Influence and Accountability Standard. The update also clarifies how responsive repairs should be categorised following the introduction of Awaab’s Law and references electrical safety checks within the TSM framework.
The Regulator of Social Housing has published the Transparency, Influence and Accountability Standard, setting out expectations for registered providers on fair treatment, tenant communication, complaints handling and tenant influence. The standard also requires providers to use data to understand diverse tenant needs and to make services accessible and accountable.
The Regulator of Social Housing has updated its page setting out the information it requires from registered providers and the deadlines for submission. The guidance emphasises that timely, complete and accurate returns are used to assess compliance with the regulatory framework, including the Governance and Financial Viability Standard, and notes updated requirements such as Tenant Satisfaction Measures and Fire Safety Remediation Survey information.
The Regulator of Social Housing has published FAQs to support implementation of the Competence and Conduct Standard, which forms part of its consumer standards and takes effect on 1 October 2026. The guidance clarifies that landlords must ensure relevant staff and service providers have the necessary skills, knowledge, experience and behaviours, and should refer directly to the standard, the Consumer Standards Code of Practice and the Government’s Policy Statement on Qualifications Requirements for Social Housing.
The Regulator of Social Housing has updated its guidance on how it investigates suspected serious failings and decides whether to take regulatory or enforcement action. The update reflects the introduction of the Competence and Conduct Standard and explains how the regulator assesses concerns, gathers information, and chooses from its range of powers.
The Regulator of Social Housing has updated its guidance on how it engages with landlords when concerns arise, including how it assesses material issues, gathers evidence and decides whether to escalate or close engagement. The update also reflects the introduction of the Competence and Conduct Standard and sets out how responsive engagement may lead to inspections, investigations or landlord improvement work.
The Regulator of Social Housing has updated its guidance on how it carries out landlord inspections, including language changes to reflect the introduction of the Competence and Conduct Standard. The document explains that inspections are used to assess how landlords are delivering outcomes under relevant standards, with programmed inspections typically given six weeks’ notice and tailored to the risks and issues identified for each landlord.
The Regulator of Social Housing has published a Code of Practice to help registered providers understand how to deliver the consumer standards. The code expands on selected requirements with illustrative examples, while making clear that the standards themselves remain the primary obligation and that providers retain responsibility even when services are outsourced.
The Regulator of Social Housing has updated its guidance on how it reviews landlord information between programmed inspections, including changes to reflect the Competence and Conduct Standard. The article explains how regulatory returns, annual accounts, business plans and Financial Forecast Returns are used to assess risk, inform inspections and support wider sector monitoring.
The Regulator of Social Housing has updated its guidance on how it assesses issues of potential regulatory concern, including language changes to reflect the introduction of the Competence and Conduct Standard. The document explains that the regulator uses a risk-based, case-by-case approach and may seek further information from landlords and, where appropriate, other stakeholders when considering material issues.
