Standard: Tenant Satisfaction Measures - Technical requirements
Summary
The Regulator of Social Housing has published technical requirements for Tenant Satisfaction Measures (TSMs), setting out how registered providers must calculate and report the measures on an annual basis. The document has been updated to reflect the Transparency, Influence and Accountability Standard, the Housing Ombudsman Service’s 2024 Complaints Handling Code, Awaab’s Law, and the addition of an electrical safety checks measure.
Why it matters
These requirements affect how social housing providers evidence performance and compliance, including areas linked to repairs, complaints and electrical safety. Surveyors working with social housing stock may need to understand the reporting framework and the operational implications for landlord performance data.
Key points
- All registered providers must calculate and publish TSMs annually.
- TSMs must be reported consistently using the regulator’s specified descriptions and calculations.
- Tenant perception measures TP01-TP12 must follow the separate survey requirements.
- The guidance was updated to reference the Transparency, Influence and Accountability Standard.
- Updates also clarify responsive repairs categorisation and add BS06 Electrical safety checks.
This is an RPSA summary of a publicly available article. The full content remains with the original publisher.
