Agents must be regulated and qualified says top landlord body
Summary
The NRLA says letting agent involvement in the private rented sector is at its highest level for at least two years, with 66% of private rentals in England and Wales managed by an agent in some way. It argues that growing reliance on agents, alongside lower reported satisfaction with repairs where homes are fully agent-managed, strengthens the case for minimum education and training standards for agency staff.
Why it matters
Residential property surveyors working in the rental sector may see increased scrutiny of agent competence, repairs handling and compliance standards. The article also signals potential future regulatory change that could affect how agency services are assessed and instructed.
Key points
- 66% of private rentals in England and Wales are managed by a letting agent in some way, according to an NRLA poll.
- The NRLA links increased agent use to the complexity of the Renters Rights Act.
- Official data cited shows 59% satisfaction with repairs service in fully agent-managed homes, versus 73% where landlords manage directly.
- The NRLA is calling for minimum education and training standards for agency staff.
- Ministers have only committed to consulting on the proposal next year.
This is an RPSA summary of a publicly available article. The full content remains with the original publisher.
