Sean Curtin is the newest member of the RPSA Council, but he has been assisting Surveyors for a number of years in resolving complaints and preventing claims. The success rate overall is an impressive 95%. The Complaints Resolution Service is one we will be rolling out to the wider membership in the coming weeks. Here we share Sean's top tips for complaint resolution. All our members have access to the Property Ombudsman, and Sean has worked with them to develop a robust complaint-handling process.
"It is a great honour to serve on the RPSA council. I hope I can offer a lot of energy and ideas as we continue to power forward, building on past RPSA successes. I qualified as a residential building surveyor in 2007 and have witnessed some amazing changes in the field over the past 18 years. The RPSA has been at the cutting edge of this positive shift, changing the way people look at our industry. I’ve spent the past five years looking at customer complaints and how we can best support surveyors during what is normally a stressful time. I hope to be able to use this knowledge to imp
rove the way we support surveyors and deal with the more challenging part of customer care. Outside of surveying, I have a passion for running and walking as well as weekend volunteering at the homeless charity, The Connection, for the past 10 years. From 1980 to 1984, I was in the Parachute Regime with a one-year attachment to the Royal Engineers, where my fascination with buildings and structures began. I picked up several languages while in the army, speaking fluent Japanese, Chinese, German and Swedish. This enabled me to live and work in those four countries, spending 11 years in Japan. This has given me a great global perspective in an increasingly international world."
You can contact Sean at Sean@RPSA.org.uk
