Uncertainty becoming the ‘defining challenge’ of moving home
Summary
PEXA’s UK Home Moving Experience Report 2026 says uncertainty, poor visibility and unexpected costs are the main sources of stress in the home moving process. The research suggests consumers want a hybrid service model, combining face-to-face support with digital updates, and shows strong appetite for more upfront information and better-connected transaction data.
Why it matters
For residential property surveyors, the findings reinforce growing consumer expectations for clearer communication, earlier access to property information and fewer surprises during transactions. Surveyors may face increased demand for timely, reliable condition and title-related information as the market moves toward more data-led conveyancing.
Key points
- 83% of surveyed buyers said moving home was stressful, with uncertainty identified as the main issue.
- 95% reported unexpected costs, and many said these costs were significant or avoidable.
- Consumers still value professional advice, but increasingly expect digital portals, messaging and automated updates.
- Most respondents said upfront access to legal title, ongoing costs, property condition and planning restrictions would increase confidence.
- The report points to stronger demand for fully digital conveyancing and AI-assisted tools.
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