AI adoption remains in the early phases among agents
Summary
Research from Thirdfort suggests that AI use in UK estate agency and property firm compliance is still at an early stage, with most firms exploring or trialling applications rather than embedding them. The main use cases identified are client due diligence tasks such as document drafting, identity verification and risk assessment, while data security, GDPR concerns and regulatory uncertainty remain key barriers.
Why it matters
Surveyors working in agency, valuation or compliance-adjacent roles should note that AI is increasingly being considered for regulated client due diligence workflows. The findings highlight both operational opportunities and the need to manage data protection, governance and oversight risks.
Key points
- 68% of senior compliance professionals are researching or trialling AI for client due diligence.
- Only 6% say AI is already embedded in their working processes.
- 85% report increased compliance demands over the past 12 months.
- Main barriers include data security, GDPR, regulatory uncertainty and skills gaps.
- Common AI uses include drafting documents, summarising regulations, identity checks and risk assessment.
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