RSH data indicates increase in social housing tenant satisfaction
Summary
The Regulator of Social Housing reports that average tenant satisfaction across large social landlords in England has risen to 74% in 2025/26, up from 72% the previous year. The data also shows improvements in repairs performance, complaint handling, and completion of key safety checks, although satisfaction among low-cost home ownership tenants remains notably lower than for low-cost rental accommodation.
Why it matters
For residential property surveyors working in the social housing sector, the findings highlight ongoing scrutiny of repairs, maintenance and safety compliance performance. The results also indicate where landlords may face pressure to improve asset management and resident experience, which can affect inspection priorities and service expectations.
Key points
- Average tenant satisfaction in low-cost rental accommodation rose to 74% in 2025/26.
- Non-emergency repairs completed on time improved to 83%, up from 77% in 2023/24.
- Completion rates for gas, fire, asbestos, water and lift safety checks were all above 98%.
- 86% of stage one complaints were answered within Housing Ombudsman timescales.
- Satisfaction among low-cost home ownership tenants remains lower at 50%.
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