Monisha Shah: Reshaping the approach of the Legal Services Board
Summary
The chair of the Legal Services Board sets out a shift toward a more focused, risk-based regulatory strategy for 2027 to 2030. The article highlights greater emphasis on consumer protection, innovation, horizon scanning, and targeted oversight, alongside new work on equality, diversity and inclusion and responsible AI use.
Why it matters
Although aimed at the legal sector, the article signals a broader regulatory trend toward proportionate, intelligence-led oversight and the use of technology in regulated services. Residential property surveyors should note the emphasis on consumer protection, data-driven supervision, and AI governance, as these themes increasingly influence adjacent professional services and compliance expectations.
Key points
- The Legal Services Board plans a new three-year strategy for April 2027 to March 2030.
- Oversight will become more risk-based and targeted, with lighter touch for lower-risk regulators.
- Horizon scanning will be expanded to identify consumer risks earlier using data and market intelligence.
- The LSB is participating in the Government’s AI Growth Lab to explore responsible AI use.
- The article also references sector-wide work on equality, diversity and inclusion.
This is an RPSA summary of a publicly available article. The full content remains with the original publisher.
