New figure leads Housing Ombudsman office … for now
Summary
The Housing Ombudsman is stepping down at the end of the month, with Andrea Keenoy appointed as interim caretaker while a permanent replacement is sought. The article notes speculation that the role may be expanded in future to cover the landlord service ombudsman function proposed under the Renters Rights Act.
Why it matters
Surveyors working in residential property should note the potential for changes to complaint-handling and ombudsman oversight in the rented sector. Any expansion of the Housing Ombudsman’s remit could affect landlord standards, dispute resolution expectations and compliance-related advice given to clients.
Key points
- Richard Blakeway is leaving the Housing Ombudsman role at the end of the month.
- Andrea Keenoy, currently Chief Operating Officer, will serve as interim ombudsman.
- The Ministry of Housing, Communities and Local Government highlighted work on damp and mould and complaint handling.
- There is speculation the role may be expanded under the Renters Rights Act.
- The priority stated is continuity and stability for residents, landlords and staff.
Organisations:
Housing Ombudsman, Housing Ombudsman Service, Ministry of Housing, Communities and Local Government
Regulations:
Renters Rights Act
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