Trusted builder scheme aims to protect landlords from cowboys
Summary
The government has announced a new supported scheme intended to help consumers identify trusted builders and reduce losses from rogue operators. The measures include an Approved Code for higher standards of service, transparency and dispute resolution, plus milestone-based payment protections during building projects.
Why it matters
Residential property surveyors may encounter clients affected by poor-quality or abandoned home improvement work, so the scheme could influence contractor selection and project risk management. It also signals a broader review of consumer protection and redress arrangements that may affect repair and maintenance work on homes.
Key points
- New government-supported scheme aims to help identify trusted traders.
- Approved Code signatories must meet higher standards of customer service, transparency and dispute resolution.
- Payments on building projects may be linked to milestones to protect client funds.
- Government says rogue builders cause significant financial loss and stress for homeowners.
- Longer-term plans will review consumer protection, enforcement and redress arrangements.
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