Massive workload burden created by Renters Rights Act – data
Summary
A survey of lettings professionals reports that the Renters Rights Act has significantly increased administrative workload, with most respondents citing compliance and record keeping as the main pressure point. The findings also suggest that fragmented technology and manual data handling are making it harder for firms to manage tenancy processes efficiently.
Why it matters
Residential property surveyors involved in lettings, management or advisory work should note the operational strain the Act is placing on agencies, especially around compliance and tenancy administration. The results indicate growing demand for better process integration and record keeping, which may affect service delivery and risk management across the sector.
Key points
- 73% of lettings professionals say the Renters Rights Act has increased administrative workload.
- Compliance and record keeping were the biggest contributors to extra work.
- Many firms still rely on disconnected systems, emails and spreadsheets.
- 61% said staff manually transfer or duplicate tenancy information across systems.
- The main future concern is keeping up with compliance requirements.
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