Approved register of installers part of proposals to reform retrofit
Summary
The government has launched a consultation on reforming consumer protection for home upgrade and retrofit schemes, including proposals for a public register of approved installers, stronger oversight, and improved redress. The package also includes changes to the Energy Ombudsman process and increased repair support for certain defective solid wall insulation cases under ECO4 and GBIS.
Why it matters
Residential surveyors may increasingly encounter properties affected by poor-quality retrofit work, insulation defects, and related claims or disputes. The proposals signal tighter consumer protection and redress mechanisms that could influence inspection findings, defect reporting, and advice to clients.
Key points
- Proposes a public register of government-approved retrofit installers
- Aims to improve quality control, support, and redress for home upgrade schemes
- Energy Ombudsman process may be shortened and enforcement powers strengthened
- IAA repair cover for certain ECO4 and GBIS solid wall insulation cases rises to £25,000
- Some defective insulation cases may be covered by the National Energy Foundation where guarantees are missing or invalid
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