Conveyancing firms should prioritise client experience in order to thrive, new report suggests
Summary
The report argues that conveyancing firms that make client experience a strategic priority are more likely to grow, particularly as the market becomes more competitive and volume growth remains limited. It also highlights rising expectations around technology-enabled communication and a stronger compliance focus ahead of regulatory changes in 2026.
Why it matters
Residential property surveyors work alongside conveyancers throughout transactions, so delays, poor communication and compliance failures can affect case progression and client outcomes. The article also signals a more demanding regulatory environment that may influence transaction timelines and service standards across the wider property market.
Key points
- Firms with stronger client experience and communication are outperforming peers.
- Poor service remains common in residential conveyancing, especially around delays and communication.
- Client portals and proactive updates are becoming expected rather than optional.
- Compliance is set to become more prominent with MLR 2026 amendments, TA6 6th edition and FCA supervision changes.
- Larger firms continue to dominate HMLR application volumes while the number of active conveyancers falls.
This is an RPSA summary of a publicly available article. The full content remains with the original publisher.
