Housing Ombudsman Service statement: IT Security Incident update 11 November 2026
Summary
The Housing Ombudsman says it will shortly begin recovery work to bring its case management system back online following a third-party IT security incident. It has added security measures, is testing systems before restoration, and says existing cases remain active while service recovery continues.
Why it matters
Surveyors who interact with the Housing Ombudsman should be aware that case handling may be affected during the recovery period. The notice also reinforces the need for vigilance against phishing or spoofed communications linked to the incident.
Key points
- Recovery work on the case management system is due to start shortly.
- The incident involved a third-party IT security issue affecting the Ombudsman’s systems.
- Additional security protections have been put in place and systems will be tested before full restoration.
- Existing cases remain active and no further action is needed if the Ombudsman has already contacted you.
- Users are advised to watch for suspicious emails, calls or messages requesting personal information.
Organisations:
Housing Ombudsman, Housing Ombudsman Service
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