RSH finds serious failings at Bury Metropolitan Borough Council
Summary
The Regulator of Social Housing has issued Bury Metropolitan Borough Council with a C3 consumer grade after identifying serious failings in health and safety, tenant engagement, service information and repairs performance. The regulator also published stability checks for 19 landlords, noting that these assessments now focus solely on financial viability.
Why it matters
The findings highlight the importance of accurate health and safety data, timely repairs and effective tenant engagement in social housing management. Surveyors working with local authority or housing association stock should note the regulator’s emphasis on compliance evidence, damp and mould response, and service performance reporting.
Key points
- Bury MBC received a C3 consumer grade from RSH.
- RSH found weaknesses in health and safety compliance information and repairs handling, including damp and mould.
- Tenant engagement, complaint handling and accessibility of service information were also criticised.
- The council had reduced its overdue repairs backlog and was improving data, but outcomes had not yet consistently improved.
- RSH published stability checks for 19 landlords, focused on financial viability only.
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