Reducing requisitions is a shared responsibility, and that includes HMLR
Summary
The article argues that reducing requisitions in the conveyancing process is a shared responsibility between conveyancers and HM Land Registry (HMLR). It notes a reported 7% fall in avoidable requisitions raised by the profession, while also highlighting HMLR’s own review of its requisition practices and its plans to consult on further improvements.
Why it matters
Requisitions can delay registrations, increase costs and add workload across the transaction chain, which affects the pace and certainty of residential property sales. Surveyors involved in home-moving processes should be aware of the operational issues that can contribute to delays and the wider push for better-quality application data and documentation.
Key points
- Avoidable requisitions have reportedly fallen by 7% following industry efforts to improve application quality.
- HMLR has acknowledged issues with around one in 10 requisitions it sends out and is reviewing its own processes.
- HMLR is considering greater discretion on discernible issues and plans to consult stakeholders on proposals.
- Missing documents are now the leading cause of avoidable requisitions, with focus areas including powers of attorney, SDLT evidence and identity verification.
- HMLR is also working on backlog reduction, automation, customer liaison roles and a tiered service model.
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