BLOG: Agents still deducting money from deposits illegally
Summary
The article reports on a London Property Tribunal case in which a letting firm was ordered to return a £125 deposit deduction that had been taken without a proper dispute process. It argues that some landlords and agents still misunderstand or ignore the Tenant Fees Act 2019, particularly around cleaning-related deductions at tenancy end.
Why it matters
Residential property surveyors involved in lettings, tenancy disputes or deposit evidence should be aware that automatic cleaning deductions can be unlawful unless handled through the correct dispute route. The piece also highlights ongoing compliance risk for agents and landlords, which can affect professional advice, documentation and dispute resolution.
Key points
- A tribunal found an automatic cleaning-related deposit deduction was not properly justified.
- The Tenant Fees Act 2019 prohibits certain fees and deductions, including vague checkout charges.
- Cleaning disputes remain the most common end-of-tenancy deposit issue handled by ombudsman services.
- The article suggests some agents still bypass formal dispute processes.
- Tribunal case volumes are said to be declining, but non-compliant deductions may still be widespread.
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