Lettings agents report ‘significant’ administrative workload since Renters’ Rights Act
Summary
A survey of lettings professionals found that the Renters’ Rights Act has increased administrative workload for most firms, with compliance and record keeping identified as the main pressure point. The report also highlights fragmented technology use, manual data handling and concerns about maintaining profitability while meeting new requirements.
Why it matters
Although aimed at lettings businesses, the findings indicate wider operational and compliance pressures across the residential property sector. Surveyors involved in valuation, management, or advisory work may see increased demand for accurate records, clearer tenancy information and more robust process controls.
Key points
- 73% of lettings professionals reported higher administrative workload after the Renters’ Rights Act
- 25% described the increase as significant
- Compliance and record keeping were the biggest workload driver
- 61% said they still manually transfer or duplicate tenancy information between systems
- The main forward-looking concern is keeping up with compliance requirements
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