Standard: Transparency, Influence and Accountability Standard
Summary
The Regulator of Social Housing has published the Transparency, Influence and Accountability Standard, setting out expectations for registered providers on fair treatment, tenant communication, complaints handling and tenant influence. The standard also requires providers to use data to understand diverse tenant needs and to make services accessible and accountable.
Why it matters
For residential property surveyors working in or alongside social housing, this standard reinforces the governance and service-delivery expectations that can affect inspections, asset management and tenant-facing processes. It is relevant where surveyors advise on housing quality, accessibility, neighbourhood issues or landlord compliance.
Key points
- Registered providers must treat tenants and prospective tenants fairly and respectfully.
- Landlords must provide clear, accessible information and support effective complaints handling.
- Tenants must be given meaningful opportunities to influence landlord strategies, policies and services.
- Providers must use data to understand diverse needs and deliver equitable outcomes.
- Accessibility and support for representatives or advocates are explicitly required.
This is an RPSA summary of a publicly available article. The full content remains with the original publisher.
