Competence & Conduct Standard – Frequently Asked Questions
Summary
The Regulator of Social Housing has published FAQs to support implementation of the Competence and Conduct Standard, which forms part of its consumer standards and takes effect on 1 October 2026. The guidance clarifies that landlords must ensure relevant staff and service providers have the necessary skills, knowledge, experience and behaviours, and should refer directly to the standard, the Consumer Standards Code of Practice and the Government’s Policy Statement on Qualifications Requirements for Social Housing.
Why it matters
Although aimed at social housing landlords, the standard affects the competence expectations placed on staff and contractors involved in housing management. Residential property surveyors working with social housing providers, or advising on compliance and asset management, should be aware of the new requirements and the emphasis on fair and equitable tenant outcomes.
Key points
- FAQs provide clarification on the Competence and Conduct Standard
- Standard published 9 July 2026 and effective from 1 October 2026
- Landlords must ensure staff and service providers have appropriate competence and behaviours
- Policy Statement on Qualifications Requirements for Social Housing is central to compliance
- FAQs do not replace direct review of the standard, code of practice and legislation
This is an RPSA summary of a publicly available article. The full content remains with the original publisher.
