Investigating suspected serious failings and our approach to taking action
Summary
The Regulator of Social Housing has updated its guidance on how it investigates suspected serious failings and decides whether to take regulatory or enforcement action. The update reflects the introduction of the Competence and Conduct Standard and explains how the regulator assesses concerns, gathers information, and chooses from its range of powers.
Why it matters
This is relevant to residential property surveyors because it clarifies the regulatory framework for social landlords, including how serious defects or management failings may be escalated. Surveyors working with housing providers may need to understand the regulator’s expectations around evidence, remediation and compliance.
Key points
- Guidance updated to reflect the Competence and Conduct Standard.
- The regulator may investigate referrals, self-referrals, regulatory returns, notifications or inspections.
- Landlords may be added to a gradings under review list during investigation.
- The regulator can use information-gathering and enforcement powers where needed.
- Voluntary undertakings and remedial action may be considered where landlords are willing and able to सुधार issues.
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