Scams and complaints: roofing sector in the spotlight
Summary
Citizens Advice has reported a rise in roofing-related scam complaints, with rogue traders accounting for a significant share of scam alerts and many more complaints relating to poor-quality roofing work. The National Federation of Roofing Contractors has urged homeowners to use its directory and has renewed calls for regulation of the roofing sector.
Why it matters
Roofing defects and rogue trader activity can create significant consumer detriment and reputational risk around external building works. Surveyors may encounter these issues during inspections, valuations and pre-purchase advice, particularly where roof condition, workmanship and contractor credibility are in question.
Key points
- Citizens Advice logged 2,205 roofing-related scam complaints in the year to 31 August 2026.
- More than 6,500 non-scam complaints were also made about roofing work, indicating widespread quality concerns.
- Doorstep sales tactics featured in almost four in five roofing scams reported to Citizens Advice.
- NFRC says homeowners should verify membership through its official directory and obtain multiple written quotes.
- The NFRC has called for roofing to be regulated to tackle rogue traders outside industry frameworks.
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