Housing Ombudsman Service statement: IT Security Incident latest
Summary
The Housing Ombudsman has issued an update on a third-party IT security incident affecting its case management system. It says the incident has been contained, investigations are ongoing with the external supplier, and users should remain alert to possible phishing or suspicious contact while the matter is resolved.
Why it matters
Surveyors who interact with the Housing Ombudsman or handle complaint-related correspondence should be aware of potential service disruption and heightened phishing risk. The notice also reinforces good information-security practice when dealing with personal data and external communications.
Key points
- Incident affected the Housing Ombudsman’s case management system
- The issue has been contained and is under investigation with the external supplier
- Users are advised to watch for suspicious emails, texts, calls or correspondence
- The Ombudsman asks people not to resend queries already submitted
- New landlord complaints should still be sent via the usual contact channels
Organisations:
Housing Ombudsman, Data Protection Officer
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