Our role and approach to regulating landlords
Summary
The Regulator of Social Housing sets out its landlord-level approach to regulating registered providers of social housing, including local authorities and private registered providers. It explains that regulation is based on statutory objectives and standards, with a focus on overall delivery of outcomes, governance, financial viability, and consumer protection rather than individual tenant disputes.
Why it matters
For residential property surveyors working in or alongside social housing, this clarifies the regulatory framework that shapes landlord responsibilities for home quality, maintenance, and service delivery. It is relevant where surveyors support stock condition, compliance, or asset management work for registered providers.
Key points
- Regulation is carried out at landlord level, not on individual cases.
- The regulator sets standards with required outcomes and expectations for landlords.
- Local authorities are regulated differently from other registered providers.
- The Housing Ombudsman handles individual disputes and complaints.
- Regulatory intelligence from external sources can inform intervention.
This is an RPSA summary of a publicly available article. The full content remains with the original publisher.
