The Property Ombudsman expels three property businesses
Summary
The Property Ombudsman has expelled three registered property businesses after they failed to pay more than £1,000 in redress awards. The cases involved complaints about tenancy handling, a missing survey report and delays in transferring deposits and rent, with the Ombudsman stressing that compliance with awards is mandatory.
Why it matters
Surveyors and property professionals should note the enforcement consequences of failing to comply with redress decisions, as this can affect consumer confidence and business standing. The cases also highlight recurring operational risks around survey delivery, tenancy administration, deposit transfers and complaint handling.
Key points
- Three businesses were expelled for non-payment of Ombudsman awards.
- Cases involved a residential tenancy, an undelivered survey report and landlord management issues.
- The Ombudsman said awards are not optional and expulsion is a last resort.
- Service failings included poor communication, errors in tenancy paperwork and delays in transferring deposits/rent.
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