Housing Ombudsman Service statement: IT Security Incident
Summary
The Housing Ombudsman has reported a third-party IT security incident affecting its case management system. The incident has been contained, and the organisation is working with its supplier to determine the extent of any data impact and whether personal information has been affected.
Why it matters
Surveyors who handle complaints, case evidence or correspondence linked to housing disputes should be alert to the possibility of phishing or misuse of information following such incidents. It also highlights the importance of verifying identities before sharing personal data with any organisation.
Key points
- A third-party IT security incident affected the Housing Ombudsman’s case management system.
- The incident has been contained and is under investigation with the external supplier.
- The Housing Ombudsman has reported the incident to the Information Commission.
- Individuals are advised to be cautious about unexpected communications and to verify requests for personal information.
Organisations:
Housing Ombudsman, Information Commission
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