Four landlords get their first consumer grades from RSH
Summary
The Regulator of Social Housing has published first consumer grades for four landlords: Aster Group, Charnwood Borough Council, Dover District Council and Islington and Shoreditch Housing Association. Aster achieved C1, while the other three received C2, with the judgements highlighting strengths in repairs, stock understanding and governance alongside weaknesses in anti-social behaviour handling, tenant engagement, fire safety actions and complaints handling.
Why it matters
These judgements show how RSH is assessing compliance with the Consumer Standards and where landlords are expected to improve service delivery and tenant outcomes. For surveyors working with social housing stock, the findings underline the importance of accurate stock condition data, timely remedial works and effective risk management, particularly around fire safety and decent homes compliance.
Key points
- Aster Group received a C1 consumer grade and retained G1/V2 grades.
- Charnwood Borough Council reported 87% stock surveyed within five years and 3.85% of homes below Decent Homes Standard.
- RSH identified weaknesses in anti-social behaviour monitoring and use of tenant information at Charnwood BC and Dover DC.
- ISHA was found to have delays in completing fire risk assessment actions and weaknesses in shared-space safety arrangements.
- RSH emphasised using tenant insight, stock condition data and complaints feedback to drive improvement.
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