The challenges facing conveyancing – and how we can improve the process
Summary
The article argues that residential conveyancing faces persistent challenges around fraud prevention, cyber security, AML compliance, client communication and complaints handling, despite major technological and regulatory change. It also calls for stronger collaboration between practitioners and regulators, and for a more supportive route into the profession for new entrants.
Why it matters
These issues directly affect transaction risk, client protection and the efficiency of property sales and purchases, all of which are relevant to surveyors working alongside conveyancers. Surveyors may also encounter knock-on effects from delays, fraud concerns, and poor communication during the conveyancing process.
Key points
- Property fraud and cybercrime remain major risks, requiring robust procedures and client vigilance.
- AML, source of funds and source of wealth checks are now core conveyancing tasks.
- Secure communication tools and staff training are presented as key controls.
- Complaints handling may be improved through faster, clearer communication and better triage.
- The profession needs better support and training pathways for new entrants.
This is an RPSA summary of a publicly available article. The full content remains with the original publisher.
