Guidance: Tenant Satisfaction Measures - FAQs
Summary
The Regulator of Social Housing has updated its Tenant Satisfaction Measures FAQs to reflect the revised TSM Direction and related changes to the Transparency, Influence and Accountability Standard. The update also clarifies how responsive repairs should be categorised following the introduction of Awaab’s Law and references electrical safety checks within the TSM framework.
Why it matters
Surveyors working with social housing stock may need to understand how landlords are expected to define, calculate and report performance data, particularly around repairs, stock condition and safety-related measures. The guidance also signals how regulatory expectations are evolving in response to complaints handling and housing safety requirements.
Key points
- FAQs relate to Tenant Satisfaction Measures under the Transparency, Influence and Accountability Standard.
- The TSM Direction replaced earlier technical and tenant survey requirements documents.
- Updated guidance clarifies categorisation of responsive repairs after Awaab’s Law.
- The note covers technical issues including repairs, stock condition, complaints and anti-social behaviour measures.
- Large registered providers must continue annual data returns to the regulator.
This is an RPSA summary of a publicly available article. The full content remains with the original publisher.
