Identity of Private Rental Sector Ombudsman revealed
Summary
The government has indicated that the existing Housing Ombudsman Service is intended to operate the new Private Rental Sector Ombudsman, which will provide mandatory redress for private landlords. However, landlords will not be required to join immediately, as further regulations will set out the scope and timing of membership once the scheme is prepared for designation.
Why it matters
This is relevant to residential property surveyors because it signals a significant change in the complaints and redress framework affecting the private rented sector. Surveyors advising landlords, agents or buyers of rental property should be aware of the likely future compliance and operational implications.
Key points
- The Housing Ombudsman Service is expected to run the new private rental redress scheme.
- Membership will be mandatory for landlords, but not immediately.
- Further regulations will determine which landlords must join and when.
- The scheme is being developed ahead of formal designation and operational rollout.
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