Standard: Competence and Conduct Standard
Summary
The Regulator of Social Housing has published the Competence and Conduct Standard, setting out requirements for registered providers to ensure staff and service-provider personnel have the skills, knowledge, experience and behaviours needed to deliver good-quality landlord services. The standard also requires written policies, a code of conduct, regular review, and tenant access and involvement in shaping these arrangements.
Why it matters
Although aimed at social housing providers, the standard reinforces expectations around competence, governance and service quality that are relevant to surveyors working with or advising housing organisations. It also highlights the growing emphasis on documented staff capability, conduct and tenant scrutiny in housing management.
Key points
- Registered providers must ensure relevant staff are competent and behave appropriately.
- Providers must take steps to secure competence in staff employed by service providers.
- A written policy is required covering skills, development, appraisal and poor performance.
- A code of conduct must be adopted or developed and embedded within the organisation.
- Policies and codes must be kept up to date, accessible to tenants and open to tenant input.
This is an RPSA summary of a publicly available article. The full content remains with the original publisher.
